This article is about change management in IT service management. Changes in the IT infrastructure may itil change management process pdf reactively in response to problems or externally imposed requirements, e. Change management can ensure standardized methods, processes and procedures which are used for all changes, facilitate efficient and prompt handling of all changes, and maintain the proper balance between the need for change and the potential detrimental impact of changes. However, close liaison between development project managers and the Change Manager is expected and the project manager may be required to utilize change management for items within the production or test environments that are required for testing or release.
The goal of the change management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes, in order to minimize the impact of change-related incidents upon service quality, and consequently improve the day-to-day operations of the organization. To ensure all changes are assessed, approved, implemented and reviewed in a controlled manner. All documentation and procedures associated with the running, support and maintenance of live systems. Any proposed change must be approved in the change management process. Change Management as “a process to control and coordinate all changes to an IT production environment. White Plains, New York: IBM. This page was last edited on 9 September 2017, at 21:21.
It is important to maintain integrity of live environment by deploying correct releases. Release Manager is the process owner of this process. Release Unit refers to portion of IT infrastructure that should be released together. In Release package each of the software in the package depends on other software in the group for its performance. Successful and on schedule deployment of release package.
New or changed services are capable of delivering the agreed service requirements. There is knowledge transfer to enable the customers and users to optimize their use of service to support their business activities. Minimal unpredicted impact on the production services, operation and support organization. Customers, users and service management staff are satisfied with service transition practices and outputs.
It is important to define appropriate release package type for a given type of release. It provides guidelines and support for the deployment of releases. The objective of this process is to assign authorized changes to release packages. It also defines the scope of releases.
This process deals with building releases and ensures all components are ready to enter the testing phase. The objective of this process is to deploy new release in the live environment and also arrange training for end users and operating staff. The purpose of this process is to resolve operational issues during initial period after release deployment. This process deals with closing a release after verifying if activity logs and CMS contents are up to date. Unsourced material may be challenged and removed.
IT services with the needs of business. ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage. International Service Management Standard for IT service management, there are some differences between the ISO 20000 standard and the ITIL framework. ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency.